Accessibility Policy

1. Policy Owner

Assist At Hand is part of AAH Services Group. All terms and conditions, along with our policies, are established in accordance with AAH Services Group’s guidelines and regulations.

2. Change Control

3. Introduction

Assist At Hand is committed to ensuring accessibility for all individuals, including those with disabilities, across its digital platforms and services. This Accessibility Policy outlines our dedication to providing an inclusive and user-friendly experience for all users.

4. Scope

This policy applies to all digital content and services offered by Assist At Hand , including but not limited to its website, mobile applications, and other online platforms.

5. Policy Statement

a. Compliance

Assist At Hand is committed to complying with relevant accessibility standards and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. All digital content and services provided by Assist At Hand will strive to meet or exceed these standards to ensure accessibility for individuals with disabilities.

b. Accessible Design

Assist At Hand will incorporate accessible design principles into the development and design of its digital platforms and services. This includes but is not limited to providing alternative text for images, ensuring proper heading structures, and implementing keyboard navigation options.

c. User Experience

Assist At Hand will prioritize user experience for individuals with disabilities by providing accessible features and functionalities. Efforts will be made to ensure that all users, regardless of ability, can navigate, interact with, and understand the content and services offered by Assist At Hand .

d. Training and Awareness

Assist At Hand will provide training and resources to its employees involved in the development, maintenance, and content creation of digital platforms and services. Employees will be educated on accessibility best practices and techniques to ensure compliance with this policy.

e. Feedback and Improvement

Assist At Hand welcomes feedback from users regarding the accessibility of its digital platforms and services. Feedback received will be reviewed and used to identify areas for improvement and enhance accessibility across all Assist At Hand’s digital offerings.

f. Third-Party Services

Assist At Hand will ensure that third-party services and tools used on its digital platforms and services comply with accessibility standards to the best extent possible. Efforts will be made to select vendors and partners who prioritize accessibility in their products and services.

g. Continuous Monitoring and Review

Assist At Hand will regularly monitor and review its digital platforms and services to ensure ongoing compliance with accessibility standards. Any issues or barriers identified will be addressed promptly to improve accessibility for all users.

This Accessibility Policy shall be communicated to all relevant stakeholders within Assist At Hand and made available to the public through appropriate channels.